Need to speak to a live person? 1001
We are always happy to help. Just call our office on 0870 046 6000. Calls are charged at the standard national rate. Service available in the UK only.

How to navigate the site
Feel free to explore by using the menus at the top of your screen. If you have an old fashioned browser you can use the text links at the bottom of the page.

Your PIN code
If you have never changed it, your voicemail PIN number will be set to the default number. We need the correct PIN code to access your voicemail and save the greeting. Click here for a list of the default PIN numbers.

How to use this service

Your BT Cellnet voicemail service is supplied free of charge with your subscription. It is also known as the answer phone service. Both Prepaid and Postpaid subscriptions receive this service automatically.

Your voicemail PIN number is different to your 'Security code' and 'PUK code'. Please make sure that know your voicemail PIN number before calling. If you do not know your voicemail PIN number, please refer to the instructions below.

Our voicemail greetings are only available to users of the standard 901 voicemail service. This includes all Pay as you Go users. Users of the enhanced 902 business service cannot transfer a greeting at this time.

Your voicemail 901 service must be activated in order to receive your new voicemail greeting.

To activate your voicemail service simply dial 1750 and send from your handset

Your voicemail pin code
To listen to your voicemail messages you can dial 901 from your handset. Normally you do not need to enter your voicemail pin code, as the network will recognise your mobile phone and give you direct access to your messages.

How do I know what my voicemail pin code is?
If you have never used or changed your voicemail pin code it will be set to the default 8705. If this is the case, you can use this voicemail pin code to transfer your new voicemail greeting.

Why do I need a voicemail pin code?
When you use a normal fixed line to retrieve your Voicemail messages the network will not give you direct access. Instead you will be requested to enter a valid pin code. This pin code prevents unauthorised access to your Voicemail messages.

How do I change my voicemail pin code?
You can setup or change your voicemail pin code a often as you like. Just dial 901 from you mobile.

When connected: Immediately enter * Enter 8705

(Or your new pin code, if you have already changed from 8705) Then select 6 (to change your pin code) Follow the instructions, to enter your new pin code. You can use your new pin code to transfer your new greeting immediately. We recommend you use a memorable number like a birthday (e.g. 12th May = 1205).

PLEASE NOTE: If you enter the incorrect pin code 3 times the Voicemail Service will be temporarily blocked until you activate it again from your mobile handset.