Need to speak to a live person? 1001
We are always happy to help. Just call our office on 0870 046 6000. Calls are charged at the standard national rate. Service available in the UK only.

How to navigate the site
Feel free to explore by using the menus at the top of your screen. If you have an old fashioned browser you can use the text links at the bottom of the page.

Your PIN code
If you have never changed it, your voicemail PIN number will be set to the default number. We need the correct PIN code to access your voicemail and save the greeting. Click here for a list of the default PIN numbers.

How to use this service

Your Orange voicemail service is supplied free of charge with your Mobile phone subscription. It is also known as Orange Answer Phone. Both Prepaid and Postpaid subscriptions receive this service automatically.

Your voicemail PIN number is different to your 'Security code' and 'PUK code'. Please make sure that know your voicemail PIN number before calling. If you do not know your voicemail PIN number, please refer to the instructions below.

Your voicemail service must be activated in order to receive your new greeting and you must have previously recorded a personal greeting that is longer than 6 seconds.

If your Orange answer phone is currently deactivated call Orange Customer services on 150 from your mobile and request reactivation or call 451 if you are a Just Talk customer.

Your voicemail pin code.
When you listen to your voicemail messages you can dial 123 from your handset. Normally you do not need to enter your voicemail pin code, as the network will recognise your mobile phone and give you direct access to your messages.

You require a voicemail pin code, when you use a normal fixed line to retrieve your Voicemail messages as the network cannot not give you direct access. Instead you will be requested to enter a valid pin code. This pin code prevents unauthorised access to your Voicemail messages.

How do I know what my voicemail pin code is?
If you have never used or changed your voicemail pin code it will be set to the default 1111. IMPORTANT: You must change the default pin code 1111 to a different pin code otherwise your new greeting will not be transferred.

How do I change my Orange voicemail pin code?
To change your voicemail pin code (also called 'pin number') Just follow these simple instructions.

Just dial 123 from you mobile.

After any messages in your mailbox you will be hear "main menu" Select 3 to change your personal options Select 2 to change your pin number Then enter your new voicemail pin code followed by the # key.

When your new number is repeated to you, press 1 to confirm.

You can use your new pin code to transfer your new voicemail greeting.

Why do I need a voicemail pin code?
When you use a normal fixed line to retrieve your voicemail messages the network will not give you direct access. Instead you will be requested to enter a valid pin code. This pin code prevents unauthorised access to your Voicemail messages.

PLEASE NOTE: If you enter the incorrect pin code 3 times the Voicemail Service will be temporarily blocked until you activate it again by calling Orange Customer services 150 from your mobile and request reactivation. Or call 451 if you are a Just Talk customer. Our voicemail greetings will not function if you have your calls answered by Orange Messenger. As your calls are answered by a live operator.