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We are always happy to help. Just call our office on 0870 046 6000. Calls are charged at the standard national rate. Service available in the UK only.

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Feel free to explore by using the menus at the top of your screen. If you have an old fashioned browser you can use the text links at the bottom of the page.

Your PIN code
If you have never changed it, your voicemail PIN number will be set to the default number. We need the correct PIN code to access your voicemail and save the greeting. Click here for a list of the default PIN numbers.

How to use this service

Vodafone voicemail is automatically set up by default when you purchase your mobile phone. To receive our voicemail messages on your mobile phone your voicemail should be activated and you need to know your PIN number.

Your voicemail PIN number is different to your 'Security code' and 'PUK code'. Please make sure that know your voicemail PIN number before calling. If you do not know your voicemail PIN number, please refer to the instructions below.

To Activate your Vodafone voicemail:

Just dial 1211 from your phone and then press send.

To setup or change your voicemail security pin code for your mobile phone Dial 121 followed by send.

When you are connected Press 1 for the main menu Press 42 to access the security settings.

Press 2 to set your security code Then you can enter your new voicemail pin code.

Note: Obvious pin codes like 0000, or 1111 are not accepted by Vodafone. If your PIN number is 3333 (default PIN number) you will need to change it otherwise we cannot deliver your greeting.

Try to enter something memorable like a birthday e.g.: 08 Jan (0801).

When your chosen voicemail greeting is being transferred you must allow all calls go to your voicemail service. Otherwise the voicemail transfer will fail.

To set immediate divert dial 1212 send (this will divert all calls to your voicemail service) If you cannot divert by dialing 1212 it will happen automatically if:

your phone is switched off you are outside network coverage
you are already engaged on another call
the network is busy
you have selected the Divert Immediate option
you are a Pay As You Talk customer and you are out of credit.

To set the divert so calls go to voicemail if you are engaged, switched off or unable To set immediate divert dial 1212 send To cancel immediate divert dial 1213 send

Vodafone voicemail Security Information
Your voicemail mailbox is protected from unauthorised access by a security code (PIN number). Two levels of security are available:

Complete - you will be asked to enter your PIN number at all times, whether you are accessing your voicemail from your Vodafone mobile or from another phone.
Standard - you will be asked to enter your PIN number only if you are accessing your voicemail from another phone or if you are calling from abroad.

To change your security settings:

Dial 121 followed by send Press 1 for the main menu Dial 42 to access the security settings Press 2 to set your security code Select Complete security (enter 32) or select Standard security (enter 33).